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NetToolkit Pro — Support

Official help, purchase & subscription info, and troubleshooting.
App Version: 1.0 · Build 2

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Contact

If you need assistance, please email us. We usually respond within 1–2 business days.

📧 dinghaishengshi@gmail.com
🕘 Support hours: Mon–Fri, 09:00–18:00 (UTC+8)

Email Support

Purchases & Subscriptions

  • Restore Purchases — In the app, go to About → Restore Purchases.
  • Manage Subscriptions — Use Apple’s page: apps.apple.com/account/subscriptions.
  • Refunds — Request via Apple: reportaproblem.apple.com.
  • Subscriptions auto-renew unless canceled at least 24 hours before the current period ends.
  • If a purchase doesn’t appear immediately, tap “Restore Purchases” and ensure you’re signed in with the same Apple ID.

What’s included in Pro?

  • Wi-Fi Roaming (AP switch timeline & dwell stats)
  • Port Scan
  • Server Monitor
  • IP Range Scan
  • SNMP Tool

Free tools (e.g., Network Info, Subnet Calculator, Ping, Traceroute, DNS Lookup) remain available.

Troubleshooting

  • If products don’t load on the paywall: ensure you’re signed in to the App Store and have a stable network.
  • If “Restore Purchases” fails: restart the app and try again; verify the Apple ID used to purchase.
  • For Wi-Fi SSID/BSSID readings, please allow Location and enable Access Wi-Fi Information permissions.
  • For Bonjour/LAN discovery, keep the device connected to the same LAN and ensure required ports are allowed by your network.

🔒 Privacy Policy: View
📄 Terms of Use (Apple Standard EULA): View

We do not sell or rent personal data. See the privacy policy for details on data handling and your rights.

Requirements

  • iPhone or iPad running iOS/iPadOS 15.0 or later (recommended iOS 17+).
  • Some features require local network access or location permission.